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Thank you for taking the time to send us this message.

We value all feedback from visitors to, so we will respond to it as soon as possible.

An automated e-mail reply has already been sent to the address you entered, which you will get within minutes.

Normally, you will get our e-mail without any problem at all. But just in case, please note...

Important Message

If you do not get the automated e-mail response within 30 minutes, and if there was no typo in your e-mail address, your ISP/mail service is filtering out our e-mail, by mistake.

More critically, it also means that they will filter out future e-mail from us to you. So we will not be able to reply to you.

What to do?

Check your "Junk" (or "Bulk") folder for the automated reply -- your ISP/mail service may have filtered it there.

Spam is such an enormous problem that all ISPs/mail services filter e-mail nowadays. Filters that drop e-mail by mistake happen, due to the complexity and the sheer amount of spam they receive.

All customer-focused ISPs and mail services recognize the problem. So they provide you with ways to allow the e-mail that you specifically want to pass through the filter.

It's kind of like a "manual over-ride of the system", and your ISP/mail service has most likely provided a simple tool for you to do it yourself. After all, we sent the mail. You want it. Your ISP's job is to deliver it.

To make sure that our mail is not deleted or filtered into a "junk" or "bulk" folder, please add the domain to your list of trusted senders/your address book/contact list (in your e-mail software) and to your ISP/mail service's whitelist...

This way the filters will know that you want to receive this mail, even though their algorithms consider it to be junk…

Sorry that I have to bother you like this. Spam is a real issue.

Thank you for taking the time.

At your service,
Steve Gargett